A tracking number or ID is a combination of numbers and possibly letters that uniquely identifies your shipment for national or international tracking.
Usually, the shipper or online shop is able to provide the tracking number or ID. If you have ordered a product in an online shop, the confirmation email or shipment tracking notification often contains the tracking number or ID. If not, please contact your shipper or online shop.
Tracking events usually appear 6-48 hours after receiving the Track and Trace ID. In general, once the shipment has reached our facility, a tracking event will appear.
Please make sure you entered the correct tracking number in the correct format: Check for minimum length of 5 characters, and if there are any special characters in your input. Tab, comma, space and semicolon are understood as separators between several tracking IDs.
If your tracking ID is not working, please contact your shipper or online shop.
If you do not have a tracking number, we advise you to contact your shipper. However, if you have other shipping reference numbers, they may work using shipment tracking systems of the specific business unit in charge of the shipment
Yes, all registered and express shipments come with a tracking number. You can enter this number on our website or mobile app to see real-time updates on your parcel’s journey.
Yes, we provide both standard and EMS international shipping to over 200 countries. Delivery times and costs vary based on destination and package weight.
Once a parcel is in transit, changes are limited. Please contact customer support immediately to check if a redirect is possible.
A delivery attempt notice will be left, and the package will be held at the nearest post office for pickup. In some cases, a second delivery attempt will be made.
Yes, you can add optional insurance for valuable or important items. Ask at the post office counter for rates and coverage options.
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Please report any damage to the nearest post office within 24 hours and provide photos if possible. Claims for compensation must be submitted with proof of value.
